Frequently Asked Questions

Do you provide 24/7 support for your equipment?

Yes, our trained staff and fleet of service vehicles are able to provide 24hr support 7 days a week for all our equipment.

Do you operate the equipment as well?

Master Hire does not supply an operator with the equipment, however, we do provide thorough instruction on how to operate the equipment hired from us to enable you to use it safely, correctly and efficiently.

Can I drop the equipment back to a different Master Hire store than the one I collected it from?

Yes, all our branches are part of the same family owned company. There may be, at Master Hire’s discretion, a relocation fee charged for this service. Please ask in store for more details.

Can I have the equipment delivered?

Yes, Master Hire offers delivery and pick up services on all our equipment. Please ask in store for more details.

What is ‘Damage Waiver’?

Damage Waiver reduces your liability for the cost of equipment hired that is lost or damaged while on hire. The fee is incorporated in the hire charge quoted and your liability for damage or loss to equipment is reduced except in situations expressly stated in the terms and conditions.

What is your minimum hire period?

For most equipment, our minimum hire period is 4hrs. Anything more than 4hrs is then considered a full day hire (24hrs). Our full day rate is calculated on 8hrs of use in a 24hrs period. We also offer weekly and longer term hire rates upon request.

Are you open on the weekend?

Yes, most of our stores are open on the weekend. Please refer to our operating hours listed here.

Are you open on public holidays?

We are closed on most public holidays. We still offer our 24/7 support service during these times.

When do I pay for the hire of the equipment?

We require full payment including any fee and other charges at the commencement of the hire except where you have an approved 30-day credit account with Master Hire.

Is my 30-day account limited to a single branch?

All our branches are part of the same family owned company and so your account can be used at any of our branches.

Do I need to pay a deposit when making a booking?

Normally a deposit is not required when making a booking online or over the phone.