Join Our Team

Master Hire Team 2019 Rental Company of the Year

Are you looking to join a successful team and enhance your career? Master Hire continues to be a successful hire business since we opened our doors in September 1990. This success is due to the genuine service and care our people provide to our customers and the community. Having team members who embrace our company values of honesty, respect, team work and commitment to providing exceptional customer service through hiring quality products, is our point of difference within the equipment hire industry.

At Master Hire, we offer careers in operations, sales, mechanical services, management and administration. Each area is an integral link to providing our exceptional customer service. Every team member is inducted and provided with ongoing career development such as on the job training, nationally recognised courses, apprenticeships and other life skills.

Our Values

Master Hire continues to uphold the governing values it recognised as important at its formation in 1990. These values are shared by all team members, who have a clear aim to make things happen safely, being responsible for the company’s economic success. Their honest and enthusiastic example, which instils confidence, is always displayed in respect for others.

Our people are the key to providing this service and as we grow, we want to attract people who share these values. If you would like to join our successful team and contribute to our future, submit your interest by emailing careers@masterhire.com.au and one of our team will contact you to discuss any opportunities.

Current Opportunities


Customer Service Assistant – North Toowoomba, QLD

We are currently seeking a suitable person to join the team at our Toowoomba branch to assist with customer service, logistics and preparation of our hire equipment. Duties include face to face customer interaction, cleaning, refuelling, checking oils and ensuring each item is ready to hire and organising the delivery and collection of equipment.

Our range of products in our hire fleet include but not limited to, are elevated work platforms, generators, earth moving, traffic control equipment as well as general builders and home handyman tools.

The skills you will need to be successful include:

  • Must share the MASTER HIRE culture and values
  • Must be able to communicate clearly on the phone and in person with customers
  • Demonstrate excellent customer service skills
  • Must be able to use information technology and be accurate in paperwork
  • Mechanical ability is an advantage
  • Valid drivers license. MR license desirable but not essential
  • Forklift license desirable but not essential

Could this be the start of your new career? If you want to be appreciated, and work in a rewarding environment, then apply now.  Email your Application to: matthew.prendergast@masterhire.com.au 


Branch Manager – Dalby, QLD

The purpose of the Branch Manager is to be an effective leader of the branch team working towards and achieving agreed business objectives and goals including profitability, which are formulated to position the company as a
strong participant in the hire industry.

To accomplish this, the Branch Manager must anticipate and formulate plans
in conjunction with the Regional Manager that account for the current business expectations and needs through to what is foreseeable to twelve (12) months.

Key Attributes

  • Must be able to communicate clearly at all levels with good verbal and written abilities
  • Must be able to use information technology with at least a medium level of competency
  • Must demonstrate ability to interpret financial data and reports
  • Must be able to set and achieve goals for self and team
  • Must demonstrate high safety behaviour personally and mentor others

 Key Result Areas

  • Provide support and cooperation with Account Managers’ success in opening new accounts, converting opposition customers to Master Hire, contacting accounts not used for more than twelve (12) months and success of promoting selected/targeted product lines
  • Develop the business knowledge and understanding of the Assistant Branch Manager to enable them to take the day-to-day responsibility of the branch in the managers’ absence
  • Develop a high-performance team through the recruitment and ongoing development of each member
  • Develop the skills of each member to create a high performing branch team so that the branch achieves the financial and other goals expected and, redirect and coach where there is under[1]performance
  • Liaise with and support the Account Manager so that revenue targets are exceeded, and customer relationships are enhanced
  • Monitor and report monthly rostering, all types of leave, fatigue and the general welfare of members in line with policies
  • Identify, analyse and adjust fleet held within branch to maximise utilisation and ROI
  • Analyse, monitor and report on potential impacts and variances to branch fleet to ensure revenue growth and exceed budgeted ‘Asset to Revenue’ expectations for branch
  • Assume accountability for the financial management (revenue growth and expense containment at least in line with budget & market conditions) for the branch
  • Analyse, monitor and report each month potential impacts and variances on branch profitability Provide realistic forward forecasts to the Regional Manager of branch budgets (revenue & expenses) for the following three (3) months to account for fluctuations and current market conditions
  • Provide forward notice to the Regional Manager of major expenditure that has not previously been reported and any recharge opportunities
  • Formulate a Branch Strategic plan each six months (May & November) in conjunction with the Regional Manager having a twelve (12) month horizon and submit it to the Regional Manager for approval
  • Monitor, review and report monthly on the Branch Strategic plan including variations

Required Skills (R=Required & D=Desirable)

  • Formal training or qualifications in sales or business management or a related discipline (D)
  • Strong communication skills (oral and written) and ability to liaise and negotiate effectively with internal and external clients and suppliers (R)
  • Ability to develop and maintain effective working relationships with key customers and Master Hire management (R)
  • Ability to analyse and interpret financial information and reports and provide sound advice to Regional Manager (R)
  • Experience in a team spread through a multi-branch environment (D)
  • Experience and proficiency with the MS Office suite of applications (R)
  • Experience with PC hardware and software and mobile technology (R) 
  • Ability to manage several tasks and projects simultaneously and reprioritise as required (R)
  • Capable in leading, coaching and developing a team that matures and succeeds in goals and challenges set for them (R)
  • Have current licences/Certificates of Competency e.g. vehicle, forklift (R)
  • Agree to participate in Site Inductions including Alcohol and Drug testing (R)

Initial interviews will be held with Classic Recruitment – please apply straight away for this exciting opportunity. Could this be the start of your new career? If you want to be appreciated, and work in a rewarding environment, then apply now.  Email your Application to: matthew.prendergast@masterhire.com.au 


Customer Service Assistant (Equipment Preparation & Logistics) – Morayfield, QLD

Due to strong growth we are currently seeking a suitable person to join the team at our Morayfield branch to assist with customer service, logistics and preparation of our hire equipment. Duties include face to face customer interaction, cleaning, refueling, checking oils and ensuring each item is ready to hire and organising the delivery and collection of equipment.

Our range of products in our hire fleet include but not limited to, are elevated work platforms, generators, earth moving, traffic control equipment as well as general builders and home handyman tools.

The skills you will need to be successful include:

•             Must be willing to share the MASTER HIRE culture and values

•             Must be able to communicate clearly on the phone and in person with customers.

•             Demonstrate excellent customer service skills

•             Must be able to use information technology and be accurate in paperwork.

•             Mechanical ability is an advantage.

•             Valid drivers license. MR licence desirable but not essential

•             Forklift license desirable.

Could this be the start of your new career?

If you want to be appreciated, and work in a rewarding environment, then apply now.  Email your Application to;

careers@masterhire.com.au 

Applications must be received by COB 20/09/2021.


Assistant Branch Manager – Morayfield, QLD

Primarily focusing on assisting the Branch Manager in managing daily tasks such as attending to walk in customers, responding to incoming phone calls and email enquiries as well as building and maintaining relationships with existing customers. Other aspects of the role include:

  • Excellent customer service
  • Manage bookings & equipment stock levels
  • Office administration
  • People management

ABOUT YOU

The skills you will need to be successful include:

  • Extremely positive and energetic attitude
  • Excellent communication and phone manner with customers and internal staff
  • Ability to multi task
  • Intermediate computer skills
  • Fast learning, who can effectively retain and apply product knowledge.
  • Excellent time management and prioritisation
  • High level of attention to detail
  • Ability to work autonomously
  • A background in general hire would be highly regarded

Reporting to the Branch Manager, this full-time, branch-based role is located in Morayfield, Queensland. If you want to be appreciated and work in a rewarding environment with ongoing training, then apply now. Email your resume and cover letter to careers@masterhire.com.au by the 20/09/2021