Frequently Asked Questions

Do you provide 24/7 support for your equipment?

Yes, our trained staff and fleet of service vehicles are able to provide 24hr support 7 days a week for all our equipment.

Do you operate the equipment as well?

Master Hire does not supply an operator with the equipment, however, we do provide thorough instruction on how to operate the equipment hired from us to enable you to use it safely, correctly and efficiently.

Can equipment be returned to different Master Hire store?

Yes, all our branches are part of the same family owned company. There may be, at Master Hire’s discretion, a relocation fee charged for this service. Please ask in store for more details.

Can I have the equipment delivered?

Yes, Master Hire offers delivery and pick up services on all our equipment. Please ask in store for more details.

What is ‘Damage Waiver’?

Damage Waiver reduces your liability for the cost of equipment hired that is lost or damaged while on hire. The fee is incorporated in the hire charge quoted and your liability for damage or loss to equipment is reduced except in situations expressly stated in the terms and conditions

What is your minimum hire period?

For most equipment, our minimum hire period is 4hrs. Anything more than 4hrs is then considered a full day hire (24hrs). Our full day rate is calculated on 8hrs of use in a 24hrs period. We also offer weekly and longer term hire rates upon request.

Are you open on the weekend?

Yes, most of our stores are open on the weekend. Please refer to our operating hours listed here.

Are you open on public holidays?

We are closed on most public holidays. We still offer our 24/7 support service during these times.

What are the payment options and when do I need to pay?

We require full payment including any fee and other charges at the start of the hire except where you have an approved 30-day credit account with Master Hire. We accept Cash, Payment via Credit Card (Visa, Master Card and Amex) instore and over the phone. We can also work with you to arrange bank deposits or transfers and even can arrange a line of credit through our 30-Day account application process.

Is my 30-day account limited to a single branch?

All our branches are part of the same family owned company and so your account can be used at any of our branches.

Do I need to pay a deposit when making a booking?

Normally a deposit is not required when making a booking online or over the phone.

Do I need to clean the equipment on return?

Master Hire services each machine after it is returned to ensure it is ready to hire for our next customer. We take pride in offering our customers clean, well maintained equipment. If a machine is returned to with excess amounts of mud, dust, paint or other material, there may be, at Master Hire’s discretion, a cleaning fee charged for this service.

Do I need to refuel the equipment?

Ideally, yes if possible. However, if you’re unable to refuel the machine before returning it to us, we can do this, but it may be charged at a higher cost per litre than local service stations.