Master Hire Warana has been chosen as a finalist in the retail category of the 2018 Sunshine Coast Business Awards! Being awarded as a finalist in the category is an achievement on its own and we are very proud. After being originally nominated back in July 2018, Master Hire had to complete a thorough online application process including a business overview, marketing methods and strategy, customer service, sustainability, innovation and finally why we believe we should be Business of the Year.
Master Hire is continually looking at new ways to service our customers throughout all our regions. With ever changing project requirements, customer requests and new equipment technologies, Master Hire is constantly updating their hire fleet and service offering to meet the needs of our customers.
How did Master Hire get this far?
Our unique selling points are centered around our people and our service. Many of the products we have available in our rental fleet may be available elsewhere, but we believe no other hire company in Australia can offer our level of service and support to our customers. Excellence in service at Master Hire is no accident! It is the result of focused hard work and diligence by all our team members.
Master Hire’s success has been founded on a passion for providing the best customer experience possible. We have a friendly and dedicated team always going the extra mile to give each customer a reason to return. We have a thorough service and maintenance program and this includes the following 5 points:
- Scheduled maintenance for long term hires
- Thorough pre-hire servicing of all our equipment
- Stocking various parts and consumables within our branches
- 24/7 prompt equipment emergency response
- Training on equipment at the commencement of each hire
Our promise to our customers
Master Hire has achieved many milestones in our 25+ year history. One highlight is our Quality Assurance accreditation. Over the last number of years, Master Hire underwent a number of internal and external audits to achieve this quality accreditation. In March 2016, Master Hire received formal recognition of the international quality standard ISO9001:2008. Then in March 2017, we successfully upgraded our accreditation to ISO9001:2015 (we believe we were the first general hire company in Australia to achieve this at the time).
Master Hire is committed to nurturing a culture that delivers consistent quality services and products in an effective, efficient manner to the benefit of the customer and our business. This means when you hire from Master Hire, you are guaranteed a quality product with quality service from experienced and well-trained staff. This quality accreditation is something that we have worked on for many years and it was indeed a milestone for our business when we finally achieved our goal.
Our business model
Master Hire is a proud family owned and operated business whose core business is the dry hire of equipment and expert advice for our customers. With over 25 year’s experience, Master Hire provides affordable and effective solutions to your requirements through our range of hire equipment. Master Hire has been servicing the greater Sunshine Coast area for almost 10 years and understand the value of investing in the local community and economy. Our newest store at 252 Nicklin Way, Warana is stocked with modern hire equipment and a very knowledgeable and friendly team.
Overall, Master Hire has more than 100 highly trained staff across 8 locations throughout South East Queensland and the Mid North Coast of New South Wales. Our well trained customer service staff, branch managers, account managers and technical advisers are able to give relevant assessments and recommendations for the best equipment to use to all customers, no matter their size.
On the 17th of November, 2018 at the Sunshine Coast Business Awards Gala Dinner, each category winner will be announced along with the overall Sunshine Coast Business of the Year. We look forward to the event and hopefully taking out one or more of the awards on behalf of our Master Hire Warana team.